Reasons for Account Closure
- Owner-Initiated Closure: The account owner may close their organization's SquadCast account for any reason. This can be done by following the account closure self-serve process within the application.
- Non-Payment: SquadCast reserves the right to close an organization's account if there is a failure to make timely payments for the subscription plan. This can happen if the payment method on file is invalid, expired, or declined by the financial institution. SquadCast will notify the account owner via email about any issues with the payment and allow a grace period to resolve them. The account may be closed if the payment is not made within the grace period.
Data Retention Policy and Saved Recordings
When an organization's account is closed, all saved recordings associated with the account will be subject to our data retention policy. SquadCast retains saved recordings for a period of 60 days from the date of closure. This means that after the 60-day period, all saved recordings will be permanently deleted from our storage and will no longer be accessible or recoverable.
Understanding the reasons for account closure and SquadCast's data retention policy is essential for all users to prevent unexpected loss of access to their recordings. To avoid account closure due to non-payment, always ensure that you have a valid payment method on file and that your subscription fees are paid on time. Before your account is closed, download and store your recordings to prevent permanent data loss.